1-Year Hassle-Free Warranty

In one sentence: if something goes wrong with your parasol that isn't your fault, we'll make it right. No lawyers, no jumping through hoops, no "final determination pending." For one full year from the day your order is delivered.

What's Covered

If it shouldn't have broken under the conditions a parasol is designed for, we cover it. Specifically:

• Frame & ribs — bending, snapping, or loosening under normal use
• Crank, tilt, and opening mechanisms — jamming, slipping, or failing
• Fabric — seam failures, loss of UV coating, fading well beyond typical sun exposure
• Hardware — vents, tilt levers, base-attachment points, and all included fittings
• Manufacturing defects — anything we shipped that wasn't built right

What's Not Covered

We can't fix what the weather or an accident did. The warranty doesn't cover:

• Storm and wind damage — please close your parasol when winds exceed 25 mph. Tears or bent frames from severe weather fall outside the warranty.
• Cuts, burns, stains — BBQ embers, lawn-mower strikes, chemical spills, pet damage
• Bleach or harsh cleaners that strip the UV coating — spot-clean with mild soap and warm water only
• Normal wear from leaving a parasol open year-round — all outdoor fabric fades eventually; that's not a defect
• Modifications or third-party accessories that caused the failure

How to Make a Claim

Email support@parasol-co.com with three things:

• Your order number (you'll find it in the confirmation email)
• A short description of what went wrong
• A couple of photos or a short video showing the issue

We typically respond within 24 hours, 7 days a week. From there we'll either repair, replace, or refund — whichever makes the most sense for your situation. You won't have to argue for it.

Our Philosophy

We build parasols we're proud of and we back them with a warranty because that's fair. If something ever feels off about how a claim is going, call that out to us — we'd much rather refund a customer than argue about whether a seam "should have" lasted.

That's the whole policy. Everything else is details.