Our 30-day hassle-free return process
ParasolCo offers a 30-day return window from the date of confirmed delivery. ParasolCo coordinates returns on your behalf with our fulfillment partner, so all communication stays with our support team from request to refund.
Return window: 30 days from delivery. Items must be unused, unassembled, and in original packaging. Return shipping is the customer's responsibility unless the return is due to our error. Refunds issued to original payment method within 5–10 business days of return receipt and inspection.
To be eligible, items must meet all of the following:
Items returned without a Return Merchandise Authorisation (RMA) number will not be accepted and may be returned to sender at the customer's expense. Do not ship items back without first receiving an RMA from our support team.
Email support@parasol-co.com with your order number, reason for return, and photographs of the item. Must be submitted within 30 days of delivery.
Our team reviews within 2 business days. If approved, we issue an RMA number and return shipping address.
Package securely in original box with all components. Write RMA number on the outside. Ship via a trackable service and keep proof of postage.
Our fulfillment partner inspects the return within 3–5 business days. We'll notify you of the outcome by email.
Approved refunds processed to original payment method within 5–10 business days of inspection.
All approved refunds are issued to the original payment method. Deductions may apply:
All parasols carry a manufacturer's warranty covering defects in materials and workmanship under normal use. Contact support@parasol-co.com with your order number, defect description, and photos. ParasolCo will liaise with the supplier on your behalf.
Warranties do not cover normal wear and tear, weather damage from improper storage, canopy fading beyond rated period, wind damage above rated maximum, damage from improper assembly, commercial use, or customer modifications. ParasolCo is not the product manufacturer and cannot be held liable for supplier warranty decisions.
Email your order number and we'll respond within 2 business days.
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