Free umbrella base on parasols $250+ · half-price on every other parasol · Sale ends in --d --h --m --sFree umbrella base on parasols $250+ · half-price on every other parasol · Sale ends in --d --h --m --s
Free umbrella base on parasols $250+ · half-price base on every other parasol — automatic at checkout, no code needed. ✦ Free US shipping on orders over $100 ✦ 30-day hassle-free returns ✦ UV50+ rated canopies ✦ Secure checkout ✦ Free umbrella base on parasols $250+ · half-price base on every other parasol — automatic at checkout, no code needed. ✦ Free US shipping on orders over $100 ✦ 30-day hassle-free returns ✦ UV50+ rated canopies ✦ Secure checkout ✦
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Returns & Refunds Policy

Our 30-day hassle-free return process

Last updated: April 10, 2026

Our 30-Day Return Policy

ParasolCo offers a 30-day return window from the date of confirmed delivery. ParasolCo coordinates returns on your behalf with our fulfillment partner, so all communication stays with our support team from request to refund.

Policy Summary

Return window: 30 days from delivery. Items must be unused, unassembled, and in original packaging. Return shipping is the customer's responsibility unless the return is due to our error. Refunds issued to original payment method within 5–10 business days of return receipt and inspection.

Eligibility Conditions

To be eligible, items must meet all of the following:

  • Returned within 30 calendar days of confirmed delivery date
  • Item in its original, unused condition — not assembled, installed, or used outdoors
  • Item in its original packaging with all components and documentation included
  • Item free from customer-caused damage including scratches, stains, or alterations
  • Return request approved by ParasolCo prior to shipping the item back

Unauthorised Returns

Items returned without a Return Merchandise Authorisation (RMA) number will not be accepted and may be returned to sender at the customer's expense. Do not ship items back without first receiving an RMA from our support team.

How to Initiate a Return

1

Submit a Request

Email support@parasol-co.com with your order number, reason for return, and photographs of the item. Must be submitted within 30 days of delivery.

2

Receive Your RMA

Our team reviews within 2 business days. If approved, we issue an RMA number and return shipping address.

3

Package & Ship

Package securely in original box with all components. Write RMA number on the outside. Ship via a trackable service and keep proof of postage.

4

Inspection

Our fulfillment partner inspects the return within 3–5 business days. We'll notify you of the outcome by email.

5

Refund Issued

Approved refunds processed to original payment method within 5–10 business days of inspection.

Refunds

All approved refunds are issued to the original payment method. Deductions may apply:

  • Return shipping costs deducted unless return is due to our verified error
  • Original shipping fee ($12.99) is non-refundable unless the return is our error
  • A 15% restocking fee may apply if the item shows signs of use, has missing components, or compromised packaging

Non-Returnable Items

  • Items returned after the 30-day window
  • Items assembled, used outdoors, or showing evidence of weather exposure
  • Items purchased during final sale or marked non-returnable at time of purchase
  • Items with missing components or original packaging materials
  • Items damaged through misuse, improper assembly, or failure to follow care instructions

Warranty Claims

All parasols carry a manufacturer's warranty covering defects in materials and workmanship under normal use. Contact support@parasol-co.com with your order number, defect description, and photos. ParasolCo will liaise with the supplier on your behalf.

Warranty Exclusions

Warranties do not cover normal wear and tear, weather damage from improper storage, canopy fading beyond rated period, wind damage above rated maximum, damage from improper assembly, commercial use, or customer modifications. ParasolCo is not the product manufacturer and cannot be held liable for supplier warranty decisions.

Want to start a return?

Email your order number and we'll respond within 2 business days.

ParasolCo.

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